Clear terms for KAIQ workspaces

Eligible new customers receive a seven-day trial. A valid payment method is collected through Stripe. Unless cancelled before the trial ends, the selected monthly subscription starts automatically and Stripe charges the displayed monthly price.

Subscriptions renew monthly until cancelled. You can manage or cancel through the billing portal. Cancellation takes effect at the end of the current paid period unless the checkout or applicable law says otherwise. Fees already due are not refundable except where required by law.

Customers must provide accurate information, protect account credentials, assign appropriate roles and promptly remove access that is no longer needed. Accounts may not be shared outside the authorised organisation or used to probe, disrupt, scrape or circumvent KAIQ security or plan limits.

Customers retain responsibility for the learner, family and staff information they add to KAIQ. They must have authority and a lawful basis to use it, provide required notices, keep it accurate and follow safeguarding and education obligations.

KAIQ may process customer data only to provide, secure and support the service, as described in the data processing terms and privacy notice.

AI-assisted marking, summaries, suggestions and generated resources can be incomplete or wrong. They support professional judgement and are not a substitute for tutor review, safeguarding decisions or high-stakes assessment. Customers must review outputs before relying on them or sharing them with learners and families.

We work to keep KAIQ available and secure, but uninterrupted operation cannot be guaranteed. Maintenance, provider outages, emergencies and events outside our reasonable control may affect access. We may suspend an account where necessary to protect users, data or the platform.

Nothing in these terms excludes liability that cannot legally be excluded. Subject to that, neither party is responsible for indirect or consequential loss. KAIQ's total liability arising from the service is limited to the fees paid for the affected service during the 12 months before the event giving rise to the claim.

Either party may end the agreement where the other materially breaches it and does not fix the breach after reasonable notice. We may act immediately for serious security, unlawful-use or safeguarding risks. Customers should export required records before their workspace closes. Data is then returned or deleted in line with the data processing terms and legal retention requirements.